Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. Not surprisingly, this new policy has been heavily criticized. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Ticket refunds: Here's what to do if your events are canceled or Birmingham, Alabama 35203 Tel: 251.432.1600 Can I change, cancel, or get a refund for my tickets after - SeatGeek As if the cancellation of sporting events and concerts wasnt enough. Prefer a cash refund instead? Gametime Guarantee | Gametime He immediately requested a refund. We rely on your financial support to keep making that possible. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. . What will ticketing look like after StubHub files for - Medium What is your rescheduled or postponed event policy? The agent will be able to grant you a refund if your scheduled event has been canceled. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. List of canceled, postponed, and rescheduled live events - Ticketmaster You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. They were really good. Customers can choose to keep their credits if they like. Its important to know your consumer rights when you ask for a refund. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? StubHub is here for you. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. StubHub normally sells almost $5 billion in tickets a year. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). Buyers turn to credit card disputes to recoup cash. r/stubhub - This is how I got my money back from StubHub. I would [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. 72 hours prior to the event). The answer is yes, StubHub is legal. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. We will process the refund to your original payment method within 5 days. Event Cancellation Protection . But these are unprecedented times.. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. pic.twitter.com/onFRrGVh6S. Attn: Litigation Department What are the consequences if I dont comply with these health and safety policies? A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. Refunds will be equal to the original purchase price. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Events that were postponed or rescheduled won't be refunded, Fowlks said. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . Are there rules to follow when attending an event? If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. Unfortunately, not all ticket sellers and venues are making it that easy. Thats everything that we can tell you about StubHubs returns and refunds policy! Your email address will not be published. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. You don't throw him out of the restaurant," Rossman said. And StubHubs award-winning customer service is on standby to help with any issues or concerns. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Receive a coupon for 120 percent of your original purchase*. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. It doesn't look like the case has officially seen the courts yet. A StubHub official said Wednesday the company doesn't discuss active litigation. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. If these are not available, you will likely get a full refund. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . Stubhub does not have the money for refunds and recently admitted so in court. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Need help getting refunds on canceled, postponed events? Here - WPXI StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . StubHub Sellers Cries Foul Over Secondary Ticketing Market's New For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. For your convenience, we will directly add it to your StubHub account once the event is canceled.. McMillan is represented by a Detroit law firm specializing in class actions. The NHL suspended its season March 12. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Those will be paid out by the end of May. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations).
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