:(. Cannot be returned. He is honest and doesn't pressure you to purchase from Arhaus. I highly recommend this store! It is your responsibility to inspect your product upon delivery. Beautiful furniture at shocking prices. 2023 ForLocations.com All rights reserved. We furnished our dinning room, formal living room and family room furniture at Arhaus. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! Debra Cleare helped us with bedroom furniture, accessories and tables. They assist you in every part of the process. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. I do wish returns would be a little less costly. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. This chandelier was stunning but I knew it would be a fortune, but I was wrong. Had to wait almost 2 month for a chairs and drawers. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. Please see our Measuring for Furniture Delivery guidelines. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. I will never do business with them again. Resolution went from November to December to you guessed it January. 14 days: Many of our pieces are hand-crafted from natural materials. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. If you use one of these and buy something, Slumber Search may make a small amount of money. If you placed your order in a store, contact your Design Consultant for status updates. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). With a 7-page contract. The pros: Nicely designed, modern sofas and sectionals. The pros: Beautiful and interesting selection of coffee tables. The 2nd one got had a chip on the top and an off color board. We want you to love your new piece as much as we do. 4,200,070 reviews on ConsumerAffairs are verified. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. If it's your first time visiting this sign in page, you'll need to create a new account to continue. Here are 8 tips for writing great reviews. The sectional with chaise was made to order. From looking at other recent reviews on various forums I'm not alone. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. I wanted the space to have a totally different vibe than my home. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. Now, today, late November. I will rather go to Bob's furniture. Full-Time. We ordered two couches from Zane at Arhaus and had an excellent experience with him. I decided to return the blankets and Arhaus sent me a shipping label. Clearance Items (marked Last Chance! I hope Arhaus realizes what an asset they have in her. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. 2022-2023 Slumber Search $1,000 Scholarship. 4. I was not told this at order time. Don't waste your time. Minimum payments are required for each Credit Plan. Many of our pieces are as unique as the artisan that made them. the perfect rug and dining chairs as floor samples. See how it all works here. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. Insane. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. For the privilege of receiving the inflation device so we can properly use the sleeper. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? My favorite furniture store! I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. Yes. A new customer service representative created another email to send to UPS. I was "disconnected" by phone 3 times. I mailed both boxes back to Ahaus the same day. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. How do I calculate the delivery fee to my area? We purchased this table a year. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Even if you spend thousands of dollars you will not receive any support. The people we dealt with at Arhaus were very nice but the product lacks. I would not recommend this place. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. ForLocations, The World's Best For Customer Service Info. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. You send in pictures and they say nothing we can do. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. We will work with you to resolve the issue to your satisfaction. Just. The invoice is very misleading. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. So far non of it has fixed our issue. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. It's was a big change but being empty nesters we felt it was time. Q Where is Arhaus located? Zero customer service. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Our sales associate was Daniel and he was very good sales person at that time. Excited for the sectional and living room pieces! Love the furniture but pretty bad customer service. The delivery was on time and the associates were extremely professional. Thank you, Arhaus, and the great sales, delivery and customer services teams. The Palmer bedroom set we purchased looks great and very impressed with the quality. Can I return an item to a store location? Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. No problem -- they were sending a new cover. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. My experience here was terrible. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. After visiting nearly every furniture store in San Diego we stopped by Arhaus. They don't call or email back. I mailed. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. I was hesitant since it was a floor sample. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. We have purchased gorgeous coffee table after seeing it on floor. We use dedicated people and clever technology to safeguard our platform. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. We work closely with Michael and he always takes the best care of us. Thank you Michael and Sandi Trish and Bob. A The phone number for Arhaus is: (913) 663-0250. And I love the way they do customer service from sales to delivery I have no complaints. Reduce the excessive fees charged for returns. NO. Wife desired a unique dining table with stone inlays priced at $6200- wow. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. No one in the store claimed to know anything about the issue that had been going on for 3 months. I would not be purchasing from them again and would not recommend them. Very poor customer service. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. I have worked with Michael Babcock to furnish two homes. I bought chairs over 9 months ago. How do I request a catalog or sign up for email or remove my name from your mailing list? I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. Simply amazing. $2650 and after 7 months, we still cant use the sleeper. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. No issues with ordering, delivery either. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. they are the one should respect and feel the same way if you really like you furniture you are selling. The moment we walked in we knew this store fit our style. As for the actual collections at Arhaus--absolutely stunning, innovative and different. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. I agree with all of the 1-star comments. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. I asked for my money back. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. A 10% restocking fee will be applied. Daniel approach us and I shared my concerns. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Usually almost impossible to find a sales person. Your experience can help others make better choices. It was delayed in May, promised it would arrive in late June. Stay clear of this company, and this store. How can I ensure the furniture I am ordering fits in my home? Great experience. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Apply today at CareerBuilder! Never got it. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. I'm giving this 3 stars because I had both good and bad experiences in this store. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. People that come over say the room belongs in a magazine. Step 1: Dig deeper by asking the right questions Highly suggest you check it out and give your home that fresh touch Arhaus provides. The customer service is reprehensible. I truly believe the true measure of a business is how they handle a situation when something goes wrong. I ordered several dining chairs that kept coming in damaged. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. You know those sales people that just bug? He was very professional and patient during our decision making process. We picked the furniture, then we picked the material. The least they can do is have great customer support for the prices they charge. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. I recently purchased a sectional and a table. Well, my husband and I have been looking for chairs for a year now. Our experience at Arhaus was nothing short of excellent from start to finish. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. I went to Arhaus looking at specific dining chairs I was interested in. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. Loved working with Etta and Chris. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. I was informed that the benches are ready but the table will likely be delayed until May!! I had to post a review for Arhaus in University Towne Center, La Jolla. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! Recently I attempted to locate some bedding at Arhaus that they no longer carried. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. I purchased a garden stool in October of 2022 that was delivered in November. The deliveries went smoothly and my purchases arrived quickly. We purchased a Taylor couch set with love seat, chair and three person/long couch. I love the quality, the color, the comfort we get lots of compliments. I ordered lamps and bedding. With a keen eye for details, love for . Sign up for promotions, decorating tips and more from our team. The last popular pick for Arhaus shoppers is their collection of lighting pieces. Furnished almost our entire house and the quality of the furniture is amazing. Long wait . If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Some links on Slumber Search are referral links. Design materials that enhance the Arhaus brand and the overall . I spend about $5k to purchase the patio furniture last December. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. And, we remain committed to never using wood from endangered rainforests. Thank you for your exceptional service and quick turnaround time! I have spent way too much money at Arhaus over the years to be treated so poorly. Poor customer service. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. My residence wont be ready for weeks. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. DO NOT BUY the worry-free protection. The level of customer service was exceptional. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. Have bought several pieces in the past, but never again. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Have bought several pieces in the past, but never again. Merchandise in our warehouse cannot be held more than 90 days. My wife and I had a browse through here today. Join the 41 people who've already reviewed Arhaus. We are extremely happy with the items we purchased -- top quality and beautiful style. The customer service has been extremely poor, had I not called no one would have followed up. Love coming here! I bought $4500 worth of stuff on the website and they charged me $5500. work. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. My interior designer Tricia, was amazing to work with. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. They have a huge selection of their furniture and are more than willing to help you every step of the way. Great customer service. A 10% restocking fee will be applied. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Gorgeous product! Each one was a recording to hang up and go online for more help. Jerry B. said: Montgomery Mall is the premier place to see jailbait. nancy. Not my favorite to say the least. I have been an Arhaus customer for twenty+ years. Sales rep did further investigation and it seems that my order has not been processed at all! No return emails. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. I ordered same table 16 weeks ago, and still no set delivery date! Poor customer service. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. This rating has decreased by -10% over the last 12 months. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. You have helped in making my condo more of a home! Own projects from concepting to delivery of final product. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Do you ship to Canada or other international destinations? I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Visit your local store today to schedule your complimentary design consultation! Unfortunately, their quality control leaves a lot to be desired. May all benefit! We will recommend and shop at Arhaus in the future! Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. They came in three weeks and the delivery guys were quick and efficient. They are liars, don't live up to their commitments, and are rude. He offered different seating options to match the table within our budget. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. I was so disappointed their attitude, once they sold it they don't care anymore. Return Policy: 14-60 Days With Restrictions. More info. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. The furniture is beautiful, current and they have unique things . "We Are Very Disappointed with Arhaus quality and customer service. Anyone can write a Trustpilot review. Purchased a gorgeous dining table and chairs as well as a unique coffee table. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating I tried several times to order them, each time being told that I would definitely get my chairs. Read complete details for Arhaus Archarge Credit Card Accounts. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. Who is looking at this furniture before it goes out for delivery? So here I am still not being refunded by a company that has received the returned items. Within a couple of months the item began peeling. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. He was so genuine & professional. The aesthetics of Arhaus is simply beautiful. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. Arhaus is a lovely store in Plano/ Frisco Texas area. About. The. Yes. Thank you to Daniel and Michael as well as the professional delivery team. To be removed from our postal mailing list, unsubscribe here. We got the warranty and it still takes months to get our new furniture repaired. Deceptive!! The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Additional information about Delivery & Shipping. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. I love elegant and sophisticated design Arhaus offers. This is total crap. Worked with the design team to match new items from our previous purchases with another Arhaus store. I recently purchased a condo after selling my home. Join the 39 people who've already reviewed Arhaus. He assured me that the chair he was recommending would work out. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. I do and I don't like this place. Thanks for nothing Arhaus. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. The furniture itself has held up well with 5 kiddos, however the cushions have not. What a beautiful store! Please contact Arhaus for details. For the entire four-story shore house. We make every effort to display the colors of our products accurately on the website. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. It is unacceptable the way Arhaus treats their paying customers. She has a flare and creative abilities which we appreciated. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks).
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