https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Phone. Less than a cup of coffee. Your refund request will typically be . 0.749023 g /Tx BMC OK to stay in Oakland for visit to San Francisco? *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Clipper App. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is registered, contact us so we can block your card from further use. Donations of tickets with unused value of less than $1 can be made to local non-profits. EMC endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is a regional transit card that can be used on all transit in the Bay Area. Pay With If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. If you forget to tag on and/or off, you will be subject to citation. Many of the cards have about $50 on them, but a couple have about $200. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). The Go Pass is also available to graduate students until December 31,2022*. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? However, each Go Pass user will only get two replacements per calendar year. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. Paper tickets balances cannot be transferred onto a Clipper card. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC For details about how to apply for a refund, download theClipper Cancellation Form. Will the toll lanes reduce traffic jams? (For example in NYC one can buy MetroCard at the airport without a fee.) And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. Choose to stay logged in or to log out. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. How many people do not know and never retrieve their funds? !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. H*2T0T341f& E\\y\[email protected]!*o* Get it back from them when you plan your next trip to San Francisco. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. That will show you the cost of each trip. All rights reserved. Latest Clipper News Never miss Clipper news! Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Then when you exit, Caltrains will tell you that you have a negative balance. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. For faster replacement, you also can pick up your replacement card at an in-person service location. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. EMC 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream Authorize payment below. All rights reserved. Add value, set up autoload, and check your balance! Clipper cards will hold a maximum of $300. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. EMC Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream Skip the side navigation menu and go to the main content. Phone. So what you could do is to rack up a negative balance to offset the $3 fee. Stanford University. I would love to consolidate all the cards into one card. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream for more info). Tickets submitted for refund must have been purchased by cash or debit card. Getting dinner in Oakland this Fridaywill I get robbed? Stanford, California 94305. I no longer need to use Clipper. Tab will move on to the next part of the site rather than go through menu items. But the other way is get you $$ back is to understand why they charged $3 in the first place. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Spanish. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. EMC f We contacted Clipper and were instructed to write letters to get the refund on two cards. o Visa . /Tx BMC If your card is registered, contact us so we can block your card from further use. No service to Chase Center atthis time,stay tuned for updates. Visit our VTA Smart Pass page for more information. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Only registered Clipper cards are eligible for refunds. Registering your card protects your card balance and allows you to set up an online account. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. /Tx BMC Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. A: No. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. It is available for free to eligible university, and hospital employees. There is no replacement fee for lost or stolen Go Passes. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Need to Order a Clippercard? Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Eventually, we got the refund. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. For more information, call the BART Treasury at (510) 464-6841. The refundmay take 4-6 weeks to process. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream How can I manage the account on their behalf? Mail the ticket(s)toBART's Treasury Department. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. /Tx BMC The VTA Smart Passallows unlimited travel on VTA buses and light rail. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. How can I manage the account on their behalf? For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Questions about recurring transit orders, including transfer requests, can be sent to [email protected]. Q&A: Highway 101 express lanes opened Friday. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. EMC There is a 50 cent surcharge per trip for paper tickets. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream EMC I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " 0.749023 g Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. BART will refund tickets with a remaining value greater than $1.00. A: Many others are praying, as well. f As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . There is a $5 fee for this service. Add only that total amount to your card. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Describe the situation, including your account information. No. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream But nobody did. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. EMC You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. For defective cards, no fees will be charged. Otherwise, you will be logged out automatically. It is not available to students or postdoctoral scholars at this time. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. Clipper is the all-in-one transit card for the Bay Area. You can have multiple adult cards associated with a single account. Pay With 0 0 10.146 10.364 re Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. For details about how to apply for a refund, download theClipper Cancellation Form. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Directions to Zide needed from Union Square. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. As others have said, you can get it on the Clipper phone app for free. However, money added since then does not show on the account, as weve not used the cards. Discount Cards For youth, seniors, people with disabilities and low-income adults. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. H*2T0T3415Rf& IMPORTANT: Clipper cards will hold funds for . I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Learn more about Clipper on your phone. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. And Metro card. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream REFUNDS. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. If you cannot tag your card successfully, try on another device. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream If a Clipper card is not used for six months, it can be deactivated. You must tag your card again when you get off the train. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Pay it forward. How can I check my card balance or how much I was charged for a trip? If you are still having trouble with your Go Pass, please contact us at. /Tx BMC https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream And my Oyster card. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream BART will also refund full unused paratransit ticket books. If you ever lose your card, well replace it and restore your value for a $3 fee. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream Pay With I no longer need to use Clipper. BARTs Treasury Department will then process the refund. H237402VH2P0P04341Qf& If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Unfortunately, the Clipper Card doesn't allow that. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). Paper Tickets Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream The check may take 4-6 weeks. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. /Tx BMC Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Key Clipper information translated to Chinese. The Go and Smart Passesare non-transferable. Min of $5. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. EMC If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Any suggestions, or is this another way for a government-backed agency to abscond with my money? 0 0 10.1455 10.364 re Visit the Go Pass eligibility page for more information. 0 0 10.1455 10.364 re endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a . BART will refundpaper ticketswith a remaining value greater than $1.00. Be sure to review the paper ticket fare chart at the station. What should I do if my card is lost or stolen? 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. A reader in a prior column thought $300 had disappeared from an account. 0 0 10.146 10.364 re Your session is about to expire due to inactivity. Email [email protected]. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. My spouse, relative, or close friend needs help managing their registered Clipper card. f walk from 12th St. BART to Jack London square? It is recommended that items of value be insured when selecting this option. /Tx BMC Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream I only pray theyre still there. Refunds are subject to the fees in Section 10. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Registration is easy, and its free. Fares are for one-way travel. (Some limitations may apply.) How can I cancel my card and get a refund? EMC Should I stay at a hotel near the airport? f The Go Pass is valid for thecalendar year: from January 1through December31. Warriors Ferry / Chase Center Service /Tx BMC 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream EMC For youth, seniors, people with disabilities and low-income adults. $15.29. endstream endobj 224 0 obj <>stream So take your balance down to $1.50. It's just $3. EMC Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. 2020, Metropolitan Transportation Commission. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance.
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