how to get a refund from direct ferries

We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. Thank you! Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Londra, Inghilterra, Southampton SO19 6AJ England. The ticket included passage for myself, my dog and a small car. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Kind regards, Maya from Direct Ferries. I was referring to the company changing their cancellation terms retrospectively. Each ferry company has its own cancellation policy. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. Companies can ask for reviews via automatic invitations. The prizes changes after you first buy the ticket. The process also differs if you have already checked in online and got your boarding card. Why do they bother with Direct Ferries? Our team checks each review posted on the site disputed by our community as not meeting our. Dear customer, Many thanks for your review! You can amend your booking online if you have an account with us. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. All the above incident has been recorded with the police. Dont book with this company- book direct with Ferry operator. If you make an amendment request through My Account the amendment fee is only 10/10. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Scammed our group of 12- Disgusting company. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Our credit card was charged but we never received any confirmation or ticket information. Please don't hesitate to contact us, if you have any queries. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. 93% of travellers recommend this experience. Wait does that mean I can retrospectively change the terms to every contract I've entered into? Can I convert my ferry ticket to an open ticket? Definite miles better than the outfit I booked with last year. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. Here are 8 tips for writing great reviews. We had the same with Qatar. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. saved me almost 50% of the amount I have recently been having to pay for this journey. ***. Booking was quick and easy! As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. Dear customer, Many thanks for your review! Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Just as a point we had terrible problems with A ferry and will never use them again. 2901 Third Ave., Suite 500. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Kind regards, Maya from Direct Ferries. Reviewed 18 September 2020 via mobile. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Stay away!! The reservation is only related to Go directly to the companies providing the ferries. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. No personal touch. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking Instead we have an inside room. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Go direct to the ferry operator. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. My original booking included the ability to change my booking. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Download the Direct Ferries app or manage your booking online through My Account. Dear customer, Many thanks for your review! With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. The website was setup easily and everything worked fine. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. For a better experience, please enable JavaScript in your browser before proceeding. Each ferry company has its own policy. It may not display this or other websites correctly. Verification can help ensure real people write reviews about real companies. Find out how we combat fake reviews. Googled other phone numbers - all disconnected. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. Needed to change tickets. Thank you for booking with Direct Ferries. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. WebScore: 4.3/5 (13 votes) . The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. EVER! 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Your help will truly be appreciated. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. The money being shown on day 5 as having been taken by FerriesDirect. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. Please note that cancellation requests cannot be made via phone. Seattle, WA 98121-3014. They will look after you - Direct Ferries arent interested! View Actual Score Check Background This. For contact details visit our contact us page. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. According to Desaru Coasts website, therell also be a bus station coming soon. More expensive but very safe an helpful.Thank you for your replay. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I have bought it carefully, I have checked my email, spam etc. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. Hi all. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Please send any questions or comments to: [email protected] or submit an enquiry. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere They said it would take 48 hours to confirm. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. With some ferry companies we'll be able to like what ? Please note: prices rise as space becomes less available. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Do you mean direct ferries are trying to alter the contract or the op?. You can also discover ports and routes available. I immediately tried to cancel but of course they are refusing to allow that. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. 2-3 Three Rivers Business Centre, Felixstowe Road. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. Just going round and round in circles with their staff via email. The account will stay blocked until dispute will be resolved. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Dear customer, Many thanks for your review! Have not noticed the website asking me for ages upn the original booking. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. We remain at your disposal. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. There is no contact number on the website to ring. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. As a result of the above incident, my BRP (resident permit) was also stolen. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. If you are outside of Athens (e.g. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Losing hope though Dont bother! Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. The booking process was smooth and simple to follow. 2-3 Three Rivers Business Centre, Felixstowe Road. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? Verification can help ensure real people write reviews about real companies. Follow the Ground Transport signs and directions in your app to get to the location. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. Dear customer, Many thanks for your feedback! They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. Book direct with the ferry company and not with those useless people!!!!! Holiday:Monday 17 th to Friday 28 th October 2022. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. How long does it take for the refund to appear in my bank account? The travel agent will stamp and cancel your tickets. WebIf you decide that you do not wish to keep the building. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! There was nothing from you at all. Revenue impacts the experiences featured on this page. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Seriously this is basically a scam. If I enter a wrong license plate number, is correction required? Some of the add-ons on this site are powered by. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. WebA horrible experience. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. For account users: To log into your account click the sign in link at the top of. 96% of travellers recommend this experience. I will never book with this company again and I advise others to steer clear. We are very sorry that you are not happy with our service. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. So now I just lost my money, because of their incompetence. You have been added to the directferries.co.uk mailing list. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Will I get a refund if I cancel my booking? Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. So cross. ), Sailings to and from over 178 Countries and Islands. Buying tickets went pretty well online. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. I will rather swim than use the useless company again. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? No questions have been asked about this experience. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. Rent-to-own and financing options allow you to get the trailer you need within your budget. WSF is the largest operating public ferry system in the US! Haven't found an answer to your question? I have NOT picked up my ferry tickets. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. Thank you for booking with Direct Ferries. It goes against our guidelines to offer incentives for reviews. Compare prices, times and shipping companies for your ferry using our price search. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Less than 24-hours or failure to show for travel. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. COVID-19 Information up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. Using their online form I contacted customer services, not once but half a dozen times, I received no response. If the system detects something that potentially contradicts our. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. Dont understand that. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. How do we get a confirmation? Date of experience: March 2022. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. Find out how we combat fake reviews. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Find out when we're open and how to contact us. Please don't hesitate to contact us, if you have any queries. Add passengers: pay for additional passengers. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Please note: prices rise as space becomes less available. Please don't hesitate to contact us, if you have any queries. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. First time I used it I assumed that all the cabins were booked. Unhelpful Customer Service not prepared to engage or help with simple requests. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. That is why we are trusted by over 2.5 million customers and counting. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel).
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