When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. -Kate. Sky Phone Number 2. Terrible return policy. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. Do you agree with Lucy in the Sky's 4-star rating? The prices they charge is not right. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Thanks for your feedback. Twice now, I have not received an order or refund. Please let us know if we can help any further. Los Angeles, California Hi there. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Please email us at [email protected] so we can look into your refund for you. Hi Hailey, Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Try the following: 0800 587 4005. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. We'd love to assist you further if you need help with returns. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. You can email us at [email protected]! If i order now when i will receive it? If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. I reached out 5 days ago to see where it was. Review. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Please emails us at [email protected] so that we can better assist you. I know it's still only Nov. 15 but I do not think this dress is coming. Again, reach out to us at [email protected] and we'll follow this up:) Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Please email us at [email protected] if anything else. All international orders are shipped with DHL International Packet Plus. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. We're sorry to hear that you had issues with your orders. We're so sorry to hear issues with your order. They have yet to respond and emails were sent over a week ago. Hi Lily, They have such cute styles, but the clothing quality is so bad. Please email us at [email protected] so we can look into this for you. Hi Mandy, Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Hi Addison, Thanks for your feedback. Thanks for your feedback. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. -Kate. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! . Hi Chris! From time to time, we may restrict access to some parts or all of this Website. Please email us at [email protected] so we can assist you sooner. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Thanks for your feedback. All orders ship out of Los Angeles, we design all of our styles in-house. This consists of doing coursework over 15 months. Chat is only option and that takes hours to even get a chat representative. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Store credit only. Number of comments: 0 Shipping I need to change my address or order, how do I do this? If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). If you have any additional questions, contact us via Live Chat or email us at [email protected] SHIPPING HOW LONG IS SHIPPING AND DELIVERY? We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Lucy Harley-McKeown; Jessica Clark; . Customer service is awful. - Kate, Hi Paula! BEWARE. Contact BT. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. This policy is effective from 01/01/2016. Article created 4 years ag Orders and upgrades. Phone Email. GetHuman does not work with Sky's customer support operations, directly or in any . It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. If you have any order issues, please reach out at [email protected] via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). KYLA can provide quick and real-time responses to your SKY service concerns. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Unfortunately, we are not selling our styles to other retailers at this time. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Lucy in the sky is a great company from products to customer service I am always satisfied. Also no updates on arrival or even if I will ever get it. Thanks for your feedback. I am telling all my friends how bad the quality is and to never order from them. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. We're sorry to hear about the sizing issue. The quality of clothing is so bad. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Business days do not include weekends or public holdiays. Hi Elena, Thanks for your feedback. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Hi Natalie, I ordered a dress on October 2,2019 and still not dress. Lucy In The Sky Midi Dress - Black - Alice. You can email us at [email protected] so we can further assist you. Lucy In The Sky Login. Ordered a dress for my daughter homecoming and it NEVER came. Thanks for your feedback. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Do you agree with Lucy in the Sky's 4-star rating? . This document governs your relationship with www.lucyinthesky.com (Website). Please use the following size guide to help determine your size of clothing. Do not purchase from Lucy in the Sky. Be careful of ordering something for a particular occasion. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Please email us at [email protected] if anything else. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. International delivery is 5-10 business days. my party is april 10. Shop now at www.lucyinthesky.com. 0333 7591 018. -Kate, Lucy in the Sky is an absolutely horrible company. Tip for consumers:Do not buy from this company. This Privacy Policy Statement only covers our Website and does not cover any other website. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Feel free to reach out to us at [email protected] if you have any other questions:) If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. Save ur money and timego to windsor insteadur going to end up there regardless. Critic England, United Kingdom. Please note we cannot ship express orders to University/PO Boxes. -Kate. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Check out what 6,872 people have written so far, and share your own experience. Tip for consumers:Absolutely no refunds unless it arrived damaged. Get Sky Broadband - 08442 411 653. Saved jobs For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at [email protected]. Copyright 2023 Lucy in the Sky inc. All rights reserved. Over 90% of Sky customers seeking help quickly get it through the available online channels. Don't waste your time or money, just go somewhere else! -Kate. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. We may contract with other. The 24/7 chat is turned off and nobody bothered to respond to my email. The reps copy and paste generic statements to your emails and don't actually solve any issues. 0818 719 819. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, Please email us at [email protected] so we can assist you sooner. BROADBAND. Thanks for your feedback. Number of comments: 0 -Kate. You can also visit this article for more information on getting support! - Kate. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. We want to make sure this is refunded immediately. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Sky Fax. We're so sorry to hear that there was an issue with your order. -Kate Sarika Pramod 1 review US 3 days ago Great experience! If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? This cost is not covered by us and is charged directly by your local government. Only store credit even though clothing size is not standard. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY They are absolutely, THE VERY BEST!!!! She was a total pleasure to work with. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. It goes against our guidelines to offer incentives for reviews. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. See actions taken by the people who manage and post content. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. It said delivery between 9/30 and 10/12. They have a wide variety of clothes and accessories for men, women, and children. There are thousands other options. Very professional. There are no fees if you pay on time. Shop Lucy in the Sky You must not establish a link from any website that is not owned by you. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. Check out what 6,872 people have written so far, and share your own experience. I had talked to 2 other reps there and they did not help AT ALL! All prices advertised are subject to such changes. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Please let us know if we can help any further. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. Thanks for your feedback. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, We encourage you to review those policies when you visit those sites. -Kate. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Facebook is showing information to help you better understand the purpose of a Page. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. It fits exactly to measurements specified in the skirt section for sure! We're sorry to hear that you had issues with your order. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. This will be automatically applied to your account attached to the email address used for the order. We do not provide information to these agencies or companies for marketing or commercial purposes. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. We may from time to time include third party links on our Website. We also ensure all reviews are published without moderation. I wish they were more transparent with the type of quality on their website. Search. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Hi Bethany, I would never recommend purchasing from this company unless you don't care if you ever get the item. If we are unable to contact you we will treat the order as cancelled. What Is Lucy in the Sky? It was nothing like the picture. In the case of any change-of-mind or sizing issues, we offer store credit. there is a dress i like but it is all out of stock. For international orders, any taxes or customs fees are the responsibility of the recipient. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) If you believe your item is faulty, please contact our Customer Service team viavia email to [email protected] your order number, photo of the fault and a brief description. Prom season is here, and you deserve to look and feel amazing for your big party! The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Sky's customer service number. -Kate. I ordered a dress on 9/18. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Sorry to hear that you had trouble reaching out to us. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. Us either! Hi Chloe, Thanks for your feedback. You would have received multiple shipping notifications if this is the case. Extremely disappointed and feeling like they stole from me. Let us know if anything else and you can email us at [email protected]! Products used:None, sizing too inaccurate. -Kate. Contact from abroad. Products used:I ordered a dress that NEVER was shipped. So glad we were able to help! We're sorry to hear about the sequin issues on the dress. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Hi Veena, Thanks for your feedback. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You may store, print and display the content supplied solely for your own personal use. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, Why just give your money to a site without the opportunity to try and return an item? This has been quite frustrating. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. For international customers, return postage is the responsibility of the recipient. Followed up shortly after the purchase to make sure everything was ok. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Hi Mike, Thanks for your feedback. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. All such rights are reserved by www.lucyinthesky.com and its licensors. Thanks for your feedback. She even helped me cancel an order and issued my store credit instantly. We ordered a dress on 9/6. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Their trendy collections are always changing and they offer many sales. You can email us at [email protected] for any further assistance. We have no idea when the dress will arrive or if it will arrive on time. Phone Email. -Kate. How would you even know if something would fit or if you'd like the quality? The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. -Kate. I threw out all the clothing. Thanks for your feedback. Message KYLA via the following: We're so glad that our customer service team was able to assist you. I have never been able to complete a return that quickly. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. -Kate. DO YOU SHIP INTERNATIONALLY? We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Ordered my daughter a winter formal dress. Your card will be debited immediately upon authorization being received. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. - Kate, Hi Chris! If the issue persists, we would suggest to follow up with your bank. Do not buy from them. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. As soon as you place the order, it is processing on our end. Hi Teagan, Thanks for your feedback. tablet. So ordered the 3rd dress in a different style. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Needed it for Feb 25th. We want to make sure this gets refunded immediately. Horrible return policy. Not Available. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. I have been waiting for almost three weeks and still haven't got my money back. What a terrible return policy for a online store. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Please email us at [email protected] so we can assist you sooner. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. I foresee no dress, no money returned and no reply. This page was last edited on 12 October 2022, at 14:56 (UTC). It makes total sense why they only give you store credit, or else they'd be out of business! Annoying, right?! I had to do a charge back from my credit card company to get my refund back. Store credit took weeks. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. All our models are approximately 175cm tall. Belle R and the team at Lucy in the Sky were great to work with. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. I have a very box shape body but this bran hella create lavish looking dresses for my body type. Excellent Customer Service, Quality Name Brands. I HAVE MY TRACKING NUMBER. We'd love to make sure we make this right and find a resolution. Thanks for your feedback. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. I feel tricked and pissed off. We're so glad we were able to help with the return. Our cut-off for same-day express shipping is 1pm Pacific Time. Share. I was SHOCKED as the price of this dress after I received it. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. 2023 Trustpilot, Inc. All rights reserved. I can always count on you for the best quality and accurate fit. My advice to anyone. Now my daughter has no dress for homecoming and we are scrambling. Have e-mailed twice in the last week with no response! In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. WHAT INFORMATION DO WE SHARE WITH OTHERS? You can activate your new camera, view your photos, manage and monitor. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. He understood my issue, addresses it and rectified it. . www.lucyinthesky.com retains the right to refuse any request made by you. LUCY IN THE SKY IS OUR GO TO! "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. where you can enter your landline number to check the service. Free Returns for United States Customers. This isn't a real company. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. . Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Here are 8 tips for writing great reviews. Our styles are designed exclusively in Los Angeles. We would suggest to double check your card details. This may prevent you from taking full advantage of the website. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. They said they will refund me within 10 days without any explainations for their lateness. Mar 16, 22 (Updated: Sep 23, 22) Please email us at [email protected] so we can assist you further. I greatly appreciate the customer support 24 hour 7 days a week chat box. The dresses didn't look anything like the photos. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. We want to make sure that this refund goes through immediately. Yes, it says so on the website -- READ THE FINE PRINT. But, not to worrythey charge your credit card as soon as you make the order. If you're reaching out to us regarding an order, please have your Order ID in your message. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. Closed now : See all hours.
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