Create an account to follow your favorite communities and start taking part in conversations. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. thanks for letting us know that it needed a software. Apr 30, 2017 by Losttexan, Olawale Yussuff Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: To your questions: 1. After logging in you can close it and return to this page. I don't think Teams is sending an audio to the headset. It seems to be less a problem when there are fewer (2 or 3) people on the Zoom. 10% OFF. THANK YOU VERY MUCH FOR YOUR KINDNESS! Click Start, then Control Panel. Otherwise, if your headset is within the 1 year warranty, youll want to request a replacement. My phone does not find the headset during a call or while listening to music. When I unmute and try to talk, others hear me poorly they say I sound garbled and unintelligible. Plantronics Hub Known Issue: Mute Stuck On After Quitting Hub I just tried the "tape-fix". Why is not developed this option? All of them is normal. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. Press question mark to learn the rest of the keyboard shortcuts. poly Voyager Focus 2 UC Series Bluetooth Headset User Guide I think that when a user mutes / unmutes from Teams app, the headset device should not get a feedback message about such an action basically. @flaviosan. 1. You dont have to soak the battery side. Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. E.g. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. Adam Ratcliff 11. Check Price at Amazon. There seems to be no solution o this problem. Have to press the call answer/end button before the mute button will work in Teams. Poly Studio Room Kits for Microsoft Teams Rooms. Im having the exact same probem. With the latest version of Cisco Webex Meetings Version 40.8.6.2, there are some problems with Muting & Mute/Mic Sync. From the link below: " isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. We are tracking an auto mute issue but it is within SFB Mac app itself. 2. Select " Poly VFOCUS2 Series.". I click mute and then it immediately unmutes. This is common with your model and the Plantronics Legend. If you want to say one sentence during a one hour meeting, it is cool you can just press a button in your headset not even looking at screen. cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. /edit: The issue is in a computer app with computer audio. Similar question has been addressed =>Here<=. But in the latest version of the HUB there's no such config item anymore. I have updated the software and tried it on Windows and Mac. The title Admin is a community setting and does not reflect my role. It's just because teams started muting the device now. if you ever drop your keyless entry in the swimming pool. Had my service manager try his phone & same problem (but no problem with his non updated headset). So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. 1-10 of 13 Answers. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. You can mute and unmute your headset using Plantronics Hub. 2 Activate Bluetooth on your phone and set it to search for new devices. Hw button mute functionality is one of the most important things I want for a business headset (along with mic quality and rock solid BT connection) and breaking it is infuriating. Mohamad Kabeel. People comment that my voice is faint. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 https://drive.google.com/file/d/1zpXRWMd daniel daniel This is the trouble I am facing, a windy noise is being heard to the person on other end while am talking through 5200. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. Can you please file the bug through the Help/Report an issue. Jun 14, 2020 by the software doesn't let you go without making any noise. Special Bargains! Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. I have tested with a different headset device and you were right with the new (old) ones I have no additional sounds/messages. The login page will open in a new tab. I guess through the browser the mute button within Teams does not control Bluetooth headsets and works as it used to. Mute button is stopped working in Teams with my Poly headset Is it possible to disable the "mute on" "mute off - reddit Not on mute, software up to date, Orosound Tilde Pro Hybrid Bluetooth Office Headset, Yealink WH62 Dual Speaker DECT Wireless Office Headset, Discover Adapt 30 Over-The-Head DECT Wireless Headset, Shokz Opencomm Stereo Bone Conduction Bluetooth Headset, Make sure your Voyager 5200 headset is paired to your mobile phone, Reposition the headset on your ear as the sensors may not work, Make sure your headset is paired to your phone, Let your headset completely run out of battery then give it a full charge, Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. This headset has a utility "Plantronics Hub" that allows you to configure a myriad of settings including an option for "Mute On/Off . I had the same problem where I can hear callers but they cant hear me. Thomas Poling. cant get the mute to work on the legend this way. Before it used to mute the app only. The turn off the headset for about 5 - 10 secs and turn back on. (This message is an auto response to terms like thank you, so I apologize if I spam you) I am a bot, and this action was performed automatically. 4. I'm relieved I can get it to work, but what utter nonsense to put people through. This is a great workaround, unfortunately in my corporate environment users are not allowed to make manual registry modifications. interestingly the same does not work with the legend. Tentatively, the simple workaround is to remain unmute. I need to be able to run around the office and answer calls and cant. Any suggestions? I can only speak about Plantronics, they offer with the device an app to configure the settings and there you can disable the speaking and that's what I did :). I have replaced the headset twice from service centre, I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. Before everything worked fine. Could you check if the Teams client is the newest version? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. menu. Plantronics Voyager Focus Uc Mute On Mute Off Issue. They sell it in any paint department at every hardware store. NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. Teams call controls on jabra headset not working Valentina F, sb.fitness79 Teams call or Teams meeting? 03-17-2019 Answer a few questions to get help. I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! Struggled with same sound cutting out after few seconds as everybody else. And I've sent it to reseller, hope they will fix it or it will be replaced. I have quit, and rebooted, and it still happens. Not on mute, software up to date. Mute rarely works for me. I agree this is very disturbing, as it is common to go in and out of mute in a call and I would prefer to do it without the disturbance of ladyvoice: "TO UNMUTE YOUR LINE - BLA BLA BLA BLA". 4. Identical problem here. If you're using a Plantronics wireless headset for your desk phone, on the charging base will be a compatibility dial. The turn off the headset for about 5 - 10 secs and turn back on. My 5200 blue light continually flashes 3 times while connected to my computer is there a significance to that? If you are still looking for more help, then leave it as is. This is going to be a long post but the bug is quite complicated but also quite annoying. The headset control buttons do not work when I use softphone. If you found a solution, please let me know! Plantronics Mute On Mute Off Problem , Offers & Deals 2023 - Promo and Try this - put a piece of tape over the two holes next to the call button. Thanks for sharing. any ideas why this is, I purchased it a couple years ago (sometime in 2018) through Sprint but never used it much. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. I accidentally dropped my Voyager on the floor and my daughters mini poodle decided to make a meal of it. Im thinking that maybe I am just expecting that the things I buy should last forever!?
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