Find out which bus company you wish to comment about on our bus operator contacts page. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. Currently this is at age of 66. Your new pass will be not sent until a week before your old. Completed renewal forms will be processed and new vouchers issued approx. No, concessionary bus passes are not accepted on the night Buses. The form will ask for a new passport-sized photo, which will be printed on their new card. Where you caught it and at what time, along with your destination. If you email us please confirm your date of birth and current address in the email so we can fully check our records. with no need for anyone to fill in any forms or submit any photographs. Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. http://www.nowcard.org/nowcardfaq.asp#FAQ23. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. See. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. *A. For assistance with new applications: (Click the arrows below to reveal the answers). The cards offer older and disabled people free travel in the capital Have you moved? Please note the Bus Pass system is separate to other Council systems and requires its own login information. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. Are you struggling with the cost of living crisis? If you move address, update the details on your bus pass at least three weeks before the renewal date. system now generates new passes automatically at least a fortnight before the My age-related pass has now expired but I have not received a new one. My new bus pass has been refused by the driver. Welcome to the Highways Service Information Centre. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. If you have an older person's pass that expires in the next two months renew online with the following links: -. Passes that were automatically renewed should be received by 1st March 2023. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. I have not had an automatic renewal what do I do? Continuing eligibility for a pass issued due to a . This can be done online or at a participating library. You should continue to use your current pass, but then cut it up once your new pass arrives. You can apply for your renewal bus pass online. You can find your renewal code located in the box towards the bottom of your renewal letter. Analytical cookies are used to understand how visitors interact with the website. The day and date you experienced difficulties. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. Cumbria: LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. for staff to amend your details and arrange for a renewal pass. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. How do I renew my bus pass in Northumberland? Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. These pages are for East Sussex bus pass holders. Two weeks before your current bus pass expires you should receive a new bus pass in the post. We will need to see evidence of your new address. In the unlikely event that your pass does not arrive, you should call. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. The cookie is used to store the user consent for the cookies in the category "Analytics". If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. Find out more about an igo card. No. This can be done by visiting a participating library only. You will receive your pass by post within 5 working days. N94. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. Applicants can enter in their postcode online and will be given the contact details of their local council. We only need this if you want us to contact you and we won't keep it once we've replied. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Older person's bus pass renewal. An older persons bus pass has exactly the same benefits as a disabled persons pass. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. Disabled person's bus pass . I have moved into Gloucestershire. Free travel before 9.30 am on infrequent services. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. You can apply for a disabled persons bus pass if you are a Medway resident. Auto-renewal for an older person's bus pass. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. Lancashire: Contact us on 0300 456 0100 or email [email protected] to receive individual advice. Lee 5 How long does it take to renew an older persons pass? 3 Post office. If you have not received this letter, call us straightaway on 01452 426265. thurrock.gov.uk uses cookies to make the site simpler. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. I am an age-related bus pass holder and my current bus pass is due to expire soon. The list of these services is on the GCC web site, under Transport. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. Update or cancel a card. Learning impairment that has resulted in an arrested state of development before adulthood. Can I use my bus pass on Park and Ride Services and Airport Transport Services? English bus passes are not accepted in Scotland and vice versa. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. There is no need to contact us until we get in touch with you. To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. Your older person's bus pass is valid for four years. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. You also have the option to opt-out of these cookies. However, GCC has not been involved in this. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes.
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