He is very familiar with Samsung and is writing up what he found. Consumers who believe they may be eligible for compensation should review the settlement terms and eligibility criteria carefully to determine whether they qualify. Consumers who had suffered significant losses as a result of the defects in their refrigerators, such as the loss of expensive food or the need to purchase a new refrigerator, were also eligible for additional compensation. Now the2nd one has the same problem, samsung has this thing about how lose the comsumer for good, by not addressing the issues, I am STILL waiting for a resolution. Ice MakerIm so over it. Weve replaced the washing machine, had to replace knobs on the gas stove and the side by side refrigerator issues !!!!! The theme of Samsung Researchs CES 2022 presentation is Digital Meets Physical. We demonstrate how personalized experiences valued by, Read More Samsung Bot i Next-generation interaction robot NewsContinue, Samsung and Google just made setting up your smart home much more accessible! FYI we had a Samsung tech out who fixed one issue we had. Samsung has recalled all Note 7 devices from the prior model year. Maybe weve been fortunate, but, so far, Samsungs regional tech service has repaired or replaced the ice maker in each instance. We purchased a 4 door Samsung Refrigerator, February 19, 2019. The ice maker will work sometimes but not all the time. "The refrigerator temperatures range from 30-45 degrees, and the flex door refrigerator temperatures range from 41.5-46 degrees," said Butler. I bought a Samsung refrigerator on Feb. 18, 2021, model RF28T5021SG/AA-SKU6417764 if I had known about the lawsuit I would not have bought Samsung. This is fourth service call on my Samsung RF23HCEDBSR for ice maker freezing up. Worst refrigerator I have ever bought. We recently discovered a puddle on the kitchen floor and it turned out that water was leaking onto the floor of the fridge. I was also told about an individual that moved to the U.S. from Korea who stated that Samsung refrigerators sold in Korea are far superior in quality to the U.S. versions, and that she would never purchase imported Samsung products. It will function for about three weeks. Free of charge they said (only ice maker related issues) but we will see what they say. The company hasnt issued a recall of the refrigerators in question. A class-action lawsuit against Samsung could also serve as a warning to other manufacturers to ensure the quality of their products. On behalf of every American who bought a Galaxy smartphone, a complaint was filed in federal court in Northern California, asking for monetary reparations and the recall of the faulty products. I would like to join the class action lawsuit. 2 men found drugged after leaving NYC gay bars were killed, medical examiner says, More than 161,000 pounds of Skippy peanut butter recalled, NYC police want shoppers to remove masks before entering stores, One way to fix Social Security? These include a class action lawsuit in response to a data breach in July of this year, a proposed class action lawsuit alleging violations of the Biometric Information Privacy Act (BIPA), a class action alleging false advertising of Galaxy S21 storage capacity, and a penalty for misleading claims regarding the water-resistance of seven Galaxy phones. Samsung also agreed to implement design changes to prevent future defects from occurring. We COMPLETELY furnished our home with all new Samsung appliances, what a mistake. Owners of these appliances have been unhappy with ice maker issues like ice maker failure and ineffective ice output as a result. Samsung is polluting the planet with fridges that last 2-3 years and are unrepairable. I guess the first action is now closed even though I never received any original notice. Click here for more details Which one of these applies to you? Hello, My name is Kimberly S Singletary & My Husband Kelvin & I bought a Samsung Refrigerator from Lowes & it stopped working properly about a week in a half ago. Denise. I have the same problem with my Samsung we bought from Sears along with the extended 5yr warranty. My heart goes out to the thousands of customers that are going through this right now. What can I do about getting money to buy a new refrigerator that we can actually use/have an Icemaker with? There are also complaints about the ice-making mechanism. I purchased it in Summer 2017. Our Samsung fridge was purchased in 2016. In general, the claims process should take several weeks to several months, depending on the specific circumstances of each case. We are still having problems to this day. The claims process was straightforward and could be completed online or by mail. Samsung used to be a rusted name Id never buy another Samsung product nor recommend one to anyone just the opposite I would strongly advise people to stay away from anything made by Samsung. Class Action Newswire About Us ClassAction.org is a group of designers, writers and programmers who have been working in the legal space for nearly a decade. Just refund us what we paid, period! At the beginning of last year, we started having issues with the ice maker. I have the french door model with the pull out freezer on the bottom. My Samsung fits in the group of faulty ice makers. The complaint asserts that thousands of consumers have been exposed to refrigerators with leaks. Ive given up on defrosting because it freezes solid again in a day. 2022 CBS Interactive Inc. All Rights Reserved. The fridge is only 2.5 yrs old. I have to do this several times a week. The latest, Read More The Samsung Galaxy S23 leaked colors: Sneak peek!Continue, Samsung Electronics Co., Ltd.today introduced its One UI Watch user experience at Mobile World Congress (MWC) today. The temperature-related lawsuit is separate from the hundreds of complaints consumers have voiced online about the ice maker in other models of Samsung refrigerators. In addition, the complaint asserts that the refrigerators exceed a safe temperature for food storage. Im sure there is an ice problem as I cant even get my deli tray to open, appears to be frozen shut. Use a steamer to remove all traces of ice and frost from Ice Room area. MODEL # RF263BEAESG/AA 5th time had a service tech come out..they tell me its a manf. How do we even know we are part of the lawsuit? The last time the technician told me my water into the ice maker was running too quickly, which I thought was a joke. Even though it is out of warranty they will because it is the ICEMAKER ISSUE! Consumers had to provide information such as the model and a serial number of their refrigerator, the problems they had experienced, and any expenses or losses they had incurred as a result of the defects in their refrigerator. Samsung is accused of engaging in unfair and deceptive business practices by selling devices that were known to be defective and neglecting to disclose them. How do we join this lawsuit? Any insights would be appreciated. This has dragged on for far too long. My rep from home depot was very good, he gave them what for when they tried to play with him, he went right to the top after about an hour and got me a replacement. Who do I contact the attorneys or office of consumers? An Indiana customer filed a complaint with the CPSC on July 14, 2021. English. Since then the refrigerator buzzes very loud with ice coming out of the vents behind the Twin Cooling Plus area. As a result, the corporation was the target of a class action lawsuit. PLEASE HELP paid almost $2 grand for fridge in 2015 out of warranty cannot afford new fridge. Its annoying. I hate this fridge!!! Regular maintenance can help prevent common problems such as cooling issues and ice maker problems. I would like to join this class action lawsuit. We called Samsung 8 times being told the ice maker is not covered and there is no way to fix it. Thanks When this issue became big, a class action lawsuit filed listing over 20 models of Samsung refrigerators which the plaintiffs claim that the ice makers are defective. I am also a samsung refrigerator owner who has had problems. News Apr 8, 2021 / 10:52 PM MDT. Samsung Electronics CES 2022 booth is packed with eye-catching innovations, but which products and technologies should watchers and visitors not miss? Class Action Lawsuits You Can Join - Top Class Actions Open Lawsuits PA House advances legislation to help adult sexual abuse survivors JOIN INVESTIGATION Inaccurate background check class action lawsuit investigation JOIN INVESTIGATION Ringless voicemails (prerecorded voicemails) class action lawsuit investigation JOIN INVESTIGATION I joined the lawsuit at the height of the opposition and am trying to figure out where to go from here? in order to use, we need to defrost at least every 2 weeks. This thing has been a headache for sure. You could want to drain the drain if the steam isnt going through it adequately. Numerous Galaxy Note 7 devices have overheated and caught fire, causing both personal injury and property damage. The tech is supposed to be here today because that was the soonest but Tuesday night (3/1/2022) I had to call Samsung at 10 pm to let them know the entire control panel is now not on or working at all. The company is not yet publicly apologetic about the lawsuit but has declined to comment on the matter. We have now given up on thawing it out and now we purchase ice to have cold beverages. Difficult economy and loneliness forces some retirees to move in with family. As it stands right now, however, there are still no significant updates to share. Now I am experiencing that not enough cool inside the refrigerator because the inside back part is frozen. We have a Samsung RF28HMEDBSAR/AA unit, and it has done what is stated here since the day we got it? Its also important to keep in mind that compensation varied depending on the specific problems experienced and the model of the refrigerator purchased. I would like to join the class action soon to get Samsung, I have a French door sanitizer that was bought in 2016, the icemaker stays frozen up no ice cues can come out, my brother-in-law comes down about every six months and he would defrost it and and get it working again. would like to become part of the class action lawsuit. We have spent $700.00 in repairs after the extended warranty expired. All of our major appliances are Samsung purchased before this fridge saga. Many prospective litigants investigate if a business that has settled a lawsuit has resolved the issue. Model RF263BEAEBC is the worst refrigerator Ive owned, and I will not buy another from Samsung. So I had to call Samsung again and of course, they say they have to cancel the current ticket because it is a new issue and it wont be covered! We are not trying to get over on anyone but we paid for a working refrigerator that guarantees 10 years of working service. Until this moment , I did not know there was a lawsuit on the Samsung refrigerator. This frig was over 2600.00 and Samsung should have taken care of this. The case also serves as a warning to other manufacturers. Although an individual can sue a large company, such as Samsung, it is often ineffective to do so financially. I have a Samsung refrigerator also, been had problem a month after buying it. I have referred this from the local dealership to corporate. U.K. News; Canada News; User Login; Lawsuits & Settlements . A Facebook group for consumers to discuss the issue claims more than six thousand members. However, not all of the model numbers have been impacted. Any suggestions? Please let me know if there is any way to be part of the class action suit. Please contact me via email with any information. This is been going on since 2016 I would like to my name entered in the class action suit. I purchased my Samsung in 2015 it has French doors and a middle meat/cold drink drawer w/drawer freezer. so we quit calling the repairman. Just finished taking everything out of my fridge. My ice maker melted in my refrigerator and yes I have a photo of it. I have huge issues with the Samsung refrigerator I purchased from Best Buy in 2017. The lawsuit describes the potential defective refrigerators as being sold under the Samsung brand name and containing: French doors for the "upper fresh food compartment". Updated on: May 18, 2022 / 6:41 PM Try this phone number. ]- How To Join Samsung Refrigerator Class Action Lawsuit, Samsung SmartThings Energy: The Smart Way to Manage Energy, You won't believe what Samsung and Google just announced for your smart home, K9 THUNDER HOWITZER SELF-PROPELLED (Made in Korea), Samsung Bot i Next-generation interaction robot News, You wont believe what Samsung and Google just announced for your smart home. In addition, the lawsuit asserts that Samsung was aware of numerous instances of fires and injuries brought on by the flaw yet did nothing to rectify them. The leaking water has damaged my wood floors. Im with the hundreds of disappointed consumers on Samsung refrigerator, our ice make has never worked properly and it doesnt keep proper temperatures. The company has not responded to the suit as of yet, and it is not required to disclose the specifics of the claim. Samsung is currently facing multiple legal actions. According to the lawsuit, Samsungs french door refrigerator was aware of the flaw that causes the battery to overheat and the phone to catch fire but chose not to inform customers of it. I bought the French door, freezer at bottom and top. We have had to take everything our of the appliance many time, and use a hair dryer to thaw the ice at the back of the frig to try to keep the ice-maker in the door working. "They run above the temperature at which food can be safely stored," the lawsuit alleges. I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. The lawsuit against Samsung has been in mediation for more than a year. On behalf of the U.S. operations of the South Korean company, Matthew Jordan and Lisa Saghy, attorneys for the two, filed a complaint in New Jersey last Friday. If they would have offered to replace the refrigerator before knowing this is not the only Model# with the issue I may would have said yes, but now no. I should have complained to Samsung a long time ago. The original class-action lawsuit was filed in February 2017. If eligible, your lawyer will get in touch with you. Christina Spicer | November 15, 2019. Model #RF28HDEDBSR/AA. Plaintiffs claimed that putting the cookware in the dishwasher caused the non-stick surface to peel away and leave sharp edges. Two lawsuits have been filed against Samsung: one for the Galaxy Note 7 and the other for overheating mobile devices. Silly and genuine hearted us we went on the word of Samsung, guess what? We also have a Samsung refrigerator that has a ice maker that constantly freeze up. My interests range from technology to photography. The woman on the phone assured me it would be handled and the current ticket for the tech would be updated so Samsung would make it right and take care of this without any cost to us. Would you please pass on the info if you found out. So, I gave up and decided to call Samsung directly. Anyone who bought a Samsung refrigerator within the previous seven years is eligible to file a claim that is defective or caused injury. A replacement ice maker and circuit board failed to fix the problem. The Samsung Refrigerator Class Action Lawsuit has garnered thousands of complaints, some of them involving spoiled food. I spent over an hour with a customer service agent that I could barely understand that said my refrigerator was set too cold at 35o and then eventually told me my refrig was too old and he could not find any service person to repair it. Between January 2019 and December 2021, the Consumer Product Safety Commission (CPSC) received over 600 complaints about Samsung refrigerators, according to court documents. We purchased ours in 2017 and have had it repaired numerous times. I have 4 refrigerators that are all under this class action lawsuit. Be aware do not take risk of chemicals getting on consumable food without knowing how to treat the illness. You can also file a complaint with theFederal Trade Commission,Consumer Product Safety Commission, and depending on where you live, with theNorth Carolina Attorney Generals officeor theSouth Carolina Department of Consumer Affairs. Cant control anything tech said the fan was broke and it would cost a lot if we could get the part. 3. The lawsuit has become an important warning for other companies and will help consumers get their money back. Am I eligible for replacement? Compensation may include reimbursement for out-of-pocket expenses such as repairs, replacements, or lost food, as well as other forms of compensation such as extended warranties or rebates. We need to start another Class Action Lawsuit. I have been dealing with Samsungthey are a nasty, disgusting company. Your email address will not be published. Count me in. He said this is a known defect / design issue by Samsung that has no realistic fix. Around the same time, some customers filed a class-action lawsuit claiming the ice makers on Samsung refrigerators with French door dispensers have ice crystals at the bottom, slushy ice,. In October 2020, we also purchased a four-door Samsung refrigerator (same model RF28T5021SG/AA). WHAT A PIECE OF CHIT SAMSUNG IS. The lawsuit alleges the fridges are defective, fail to keep food at a safe temperature, yet Samsung routinely denies warranty claims. The attorneys heading the case are Darryl Myhre, Jo Anna Frager and Jeff Weske. Raising twelve causes of action, the suit alleges . Could you please tell me who you contacted at Samsung to have it looked at? We began leasing our Samsung refrigerator back in 2020 from Aarons who believed had the best products. Thank you very much. would like to know how to sign up. We have a Samsung refrigerator model #RF22KREDBSR, we have had the service people come out 6 times. It also provides them with compensation for the inconvenience caused by the faulty ice maker. Consumers who had purchased affected Samsung refrigerators were eligible for compensation under the terms of the settlement. What a real pain just to get a refrigerator that works. The proposed class action lawsuit follows closely behind a separate Whirlpool class action lawsuit that was recently settled for $21 million to resolve allegations concerning defective drain tubes in refrigerators manufactured by the company that caused freezing resulting in water leakage. Its important for consumers to review the settlement terms and eligibility criteria to determine whether they may be eligible for compensation. This service bulletin is included in the lawsuit on page 39. Our 3-year-old fridge is broken and our only recourse is to remove it and buy a new one. They are looking for damages covering lost/spoiled food . The group's moderator, Tom O'Shea of Ohio, told CBS affiliate WTKR that he's trying to help people get refunds for their purchase. I would like to join this lawsuit. We had a tech to fix it couldnt fix it . Consumers who had purchased affected models and experienced problems such as cooling issues or ice maker problems were generally eligible for compensation. The most recent, filed in 2017 is no longer accepting members as it is in the mediation/settlement phase. To my shock they took my information and contacted a well-known local appliance firm, they were here in 4 days, and spent 2 1/2 hours replacing the entire unit. We purchased the fridge on 12/1/2014, we have constant problems with the fridge freezing up, motor fan freezing up, water under the vegetable tray and ice maker every 10 days having to be unjammed and thawed out so the ice maker will work. The manufacturer of Samsung refrigerators is being sued. Prior to this happening I had found a lot of my food was freezing inside the refrigerator and still is. However, in recent years, some consumers have reported problems with their Samsung refrigerators, ranging from cooling issues to problems with ice makers. Reasons Why You Should Choose a Motorcycle Accident Lawyer After a Collision, Parental Awareness of Common Playground Injuries. how can we join lawsuit. I would like to join the lawsuit against Samsung refrigerator built in icemaker because my built in icemaker drips, freezes and stops working. What Possible Damages Could Be Awarded to You After a Motorcycle Accident? The plaintiffs have been filing a class-action lawsuit against Samsung for the past decade. Lawsuit against Samsung refrigerator, Model Code: RF28HFEDTWW/AA, Manufacture date; September 2014. Have you received any information pertaining how to be included in it or what identification number is assigned to the class action? I asked him about the ice maker issues he told me he didnt know if any but the cost to replace it included a new mother board about would be on the upwards $1500.00. When the ice maker is removed, unplug the refrigerator to ensure the cooling loop does not frost over during service. We are seniors and we are on a fixed income. Me too. How do I do this? Same issue here ice maker icing upbought Samsuck refrigerator 5 years ago for $2400 and it has been doing this all along. I also had water leaking and collecting in the bottom of the refrigerator under the 3rd pull out tray for beverages and such. I have been so disappointed in this whole ordeal. Some consumers have filed a class-action lawsuit against the company and are now receiving partial refunds. I bought that model BECAUSE of the icemaker. It definitely does not keep the temp in either the fridge or the freezer at the setting showing on the control panel, usually up to 10 degrees higher but depends on where in the fridge the thermometer is placed. Can I get some money to replace my refrigerator that has never worked. Lead plaintiffs Ronald and Debra Bianchi claimed in their Samsung ice maker class action lawsuit that a defect in Samsung refrigerators with French door external . Customers Matthew Jordan and Lisa Saghy and their attorneys filed the class-action lawsuit on May 13 in New Jersey, where Samsung's U.S. operations are based. Is there anyway we can get reimbursed for the cost of the refrigerator plus the service calls. Did you find out how to sign up for the Samsung lawsuit? A: The settlement provides compensation for repairs, replacements, and out-of-pocket expenses related to the refrigerator issues. The attorney generals office has received 44 complaints about the Samsung fridge since 2009. How can I get a replacement or a refund? Samsung should not be allowed to do business in the U.S. for this scandal. I am on my 2nd rf32 with same problems, they love to make you jump and run around like crazy person. Samsungs refusal to offer a free repair has prevented customers from using their refrigerators. Do they have a lawsuit pending against them. Where is our consumer protection? Turned it off and bought a countertop ice maker. As a class action lawsuit claimed, Samsung allegedly has not instituted a recall, repaired, or replaced the refrigerators because of ice buildup. I have requested a call from a Samsung area manager but so far just like there service its lacking. Does anyone have any insight on what we can do? They should be made to sell appliances that work especially since they want us to pay for them. My Samsung ice maker in the refrigerator doesnt work. The letter should explain why they are filing the case in the class action lawsuit and ask for a fix or proof of warranty. Attorney Mike Morgan claims that a government probe into the explosion is necessary to determine whether the Note 7s defective battery caused it. The model number is RS25H5111SR/AA with Serial number 0AC64BBF701072P and we have replaced it one and the second third and fourth attempts have failed. This includes keeping the refrigerator clean, checking the temperature regularly, and replacing filters and other parts as needed. Samsung Refrigerator Class Action Lawsuit Settles. This has been going on for a few months. One month after the warranty was up I had to have them come out since my ice maker quit working. Our Refrigerator Icemaker cannot be repaired and I have spent $749 dollars trying to get it repaired. I would like a refund on all four appliance that I purchased. Despite these allegations, Samsung has offered partial refunds and has also responded to some customers through Facebook. Merck Agrees to Label Revision for Propecia Lawsuit, Types of Private Mortgage Insurance Lawsuits, The Reported Problems with Samsung Refrigerators. The Home warranty place said theyll only pay $200.0 on Repairing the Refrigerator. We have now given up on thawing it out and now we purchase ice to have cold beverages. The new interface is designed to make the Galaxy Watch and smartphone experience more deeply connected. Thank you this has been a nightmare. I know its hard but please do it or we are further at their mercy. It took two hours today. Purchase fridge in 2017, ice maker started freezing up. If any ice is left, it can cause the issue to resurface. NBC 6 Responds received more than a dozen reports of problems related to the Samsung refrigerator. No cost to me whatsoever and it works perfectly, although for how long I cannot predict. She later noticed the refrigerator wasn't keeping a chilly temperature, according to the lawsuit. I would like to join the class action for defective Samsung icemakers. A: The reported problems included issues with cooling, excessive noise, and ice makers that malfunctioned. How do you join the class action lawsuit? Currently, the Samsung refrigerator class action lawsuit settlement is ongoing, but its unclear whether it will be settled. Consumers who had purchased certain Samsung refrigerator models and experienced defects or problems with their refrigerators may be eligible for compensation under the terms of the Samsung Refrigerator Class Action Lawsuit settlement. I have a Samsung smart hub refrigerator and the ice maker keeps breaking plus another part of Samsung charge me a lot to fix it plus they made me pay a separate service cost reach problem related to the ice maker. Finally gave up and brought ice in that takes up room in the freezer for past years (just like back in the 60s). The original contract was awarded to Samsung but later sold to Hanwha. Its holding a cool temp . Why must I now have to be burdened again with the cost of repair and transportation if this is a defect in the manufacturing process? A Samsung refrigerator class action lawsuit alleging the ice makers on certain models leak has been ordered to mediation by a federal court judge. I am hoping to get another 5 years out of it but who knows. It cites the manufacturers failure to recall the product and to replace faulty units. In the US, 97 percent of adults and 92 percent of those 65 and older have cell phones. After researching it we found that these were due to the ice maker. I purchased my Refrigerator in December 2015. Alex Murdaugh sentenced to life in prison for murders of wife and son, Biden had cancerous skin lesion removed last month, doctor says, White supremacist and Holocaust denier Nick Fuentes kicked out of CPAC, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Biden team readies new advisory panel ahead of expected reelection bid, At least 10 dead after winter storm slams South, Midwest, House Democrats unhappy with White House handling of D.C.'s new criminal code. What is the Samsung refrigerator ice maker class action? The technician/repair man said that the problem was that Samsung placed the thermostat in the wrong place. We received a :warranty service . A proposed class action lawsuit alleges John Paul Mitchell Systems has misled consumers by falsely claiming that some of its haircare products are "cruelty-free" and not tested on animals. It has been repaired at least four times and the last tech told me he would see me in 3 months. Good luck to all of you, we are going to need it. Those who are affected by this problem can file a class-action lawsuit against the manufacturer. Consumers can troubleshoot common problems such as cooling issues or ice maker problems by referring to the owners manual or contacting Samsung customer support. I will like something to be done to this problem. Your email address will not be published. A technician showed him how to defrost the ice maker, loosen the ice, remove the screws and take out the ice maker and its "auger motor." He then allegedly showed the plaintiff how to defrost the ice buildup inside the ice hose/drain with a space heater or hair dryer. Samsung is being sued on behalf of a group of customers who claim that their refrigerators are defective and have caused them both material and psychological harm. So i paid a technician to remove the ice. You may be eligible for compensation if you bought a Galaxy smartphone. Bought our unit in 2015 We have had problems with the icemarker for years freezing up. MY SON, MY DAUGHTER AND I ALL HAVE SAME SAMSUNG REFRIGERATOR AND WE ALL HAVE SAME PROBLEMICE MAKER FREEZES UP AND NO LONGER WORKSTHE REFRIGERATOR BUILDS UP ICE IN BACK OF REFRIGERATOR AND LEAKS WATER OUT THE BOTTOM UNDER DRAWER.I HAVE HAD A REPAIRMAN COME TWICE.AND CHARGED ME ALOT JUST TO USE A HAIR DRYER TO UNFREEZE THE ICE COMPARTMENT..HE REPLACED SOMETHING IN BACK OF INSIDE AND CHARGED ME LIKE 150.00 THEN IT KEPT HAPPENING AND ANOTHER REPAIRMAN WANTED 500.00 TO REPLACE INSIDE BACK OF REFRIGERATOR..NEVER NEVER AGAIN AM I BUYING A SAMSUNG AND FEEL BAD MY 2 KIDS WHO GOT HOUSES OF THEIR OWN ARE HAVING SAME EXACT PROBLEMSMY SON WENT OUT AND BOUGHT JUST AN ICE MAKER SO THEY COULD HAVE ICE. I have a Samsung with the freezer on bottom and the ice maker will not work. Filing a complaint with the CPSC can help ensure that the issue is investigated and resolved, and may also provide additional leverage in seeking compensation from Samsung. The top cooling system and the bottom cooling system have been freezing up and damaging my hardwood floor for 3 years. The mediator will be chosen after a thorough review of the documents in the case.