In case, there is any cancellation fee or refund, make sure to include the same in the. This place are the worst of the worst. And, as I am moving to another state, it won't be possible for me to continue with the same. Here is a simple format for writing this letter , To, All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. And why wouldn't he, he is sub-contracted to sell office space. Guide to the DragonPass lounge membership program. If you refuse to pay their bogus invoices they will send you to collections. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). you pay $100 for membership for your first five months. Update: a big thanks to the Luton branch who actually decided to look into my account further. I would love the opportunity to help further but havent been able to identify your account. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. The quality of Regus office space is good and available services/appliances were reliable. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Can I roll any unused coworking and office days into the next month? {Address} Hi Cami, Im sorry that you feel this way. I tried a one-month subscription and it has been literally impossible to cancel. They charged us for three months after we cancelled in August. I look forward to receiving more information from you. This is not the case. Regards, Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. Why? We also ensure all reviews are published without moderation. French has been your invoice and communication language since day one but Ive just updated it to English for you. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. I was blessed to have the opportunity to be part of the church. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. They charge an excessive retainer fee. I apologise if you are not completely satisfied with the service. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Only pay for the services you need and access workspaces when required. its auto renewed. Hi Dr. Carrie Jaffe, thank you for getting in touch. A year later I re-opened another account for again a years time. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Assistant Global Customer Service at Regus. If you were to take direct space or a sublease you would also see these fees in your rent annually. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. Regus are not transparent with their pricing. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If your home club is open, your best source of billing or membership information is to contact them directly . Thanks again for everything I will be happy to recommend your services! For a company as big as Regus to not have a complaints procedure this is appalling. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Thank you for your consideration. 2023 Trustpilot, Inc. All rights reserved. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. And that`s not the case. Dont know how many days youll need? To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. Orangetheory has a 30-day membership cancellation policy. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. If your home club is closed, please contact our member services department. If not, let us think for a moment about the case law. Lorraine Brule If you don't request the refund, they keep it. This should not come as a surprise to any customer. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. The temperatures in our office are 31 degrees and up everyday for the last few months. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Offer expires 08/31/2014. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` For a company as big as Regus to not have a complaints procedure this is appalling. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. Your email address will not be published. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. When you sign up for a monthly experience, you are assured that you can cancel anytime. I am surprised that youre now challenging this known process. She basically copied and pasted the same response she has given to other customers about the terms and agreement. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Well, this may seem benign at first glance, but consider this reversal. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. You have not been charged fees for no reason, you have been charged correctly. Have anyone walk away from regus hidden automatic renewal. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. This will ensure the agreement ends at the end of the agreed term and will not renew further. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Find out how we combat fake reviews. Please fill in your details and a member of our team will contact you shortly. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. This sub is not for advertisements! I have little to no faith that I will receive my deposit without hassle. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. On this page, you can first browse which airport lounges are available through this partnership. . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Frustrated I shut down the second account as well. Create an account to follow your favorite communities and start taking part in conversations. Service 110 Value 107 Shipping 48 Fully equipped spaces for gatherings of any size. So I had the opposite problem. And that`s why I decided to write this post because. Though I discontinued using the office after 11/30/21, I have paid for December. You should receive your refund within 30 days after your end date. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. We have tried to explain how our agreements work. Professional rooms for your next training session, interview, or pitch, wherever you need it. Lorraine Brule Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. I cannot stress enough the lack of professionalism and poor service. Pricing and eligibility depends on the lounge operator. Does anyone know how to get the GBP payment back? The company left an official comment on this complaint. 2.3.2. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Access our extensive global network of business lounges, coworking areas, or office spaces. Its a very common part of a business when providing goods or services to customers and then not receiving payment. Were clear about this from day one. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. As far as the payment is concerned, it has been made in full. Thank you for setting up this process for me. Mailforwarding, Hi Martin, My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. 2.3. I found someone. They are scammers, and incredibly dishonest. Cookies Policy They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. So, I would like to request you to cancel my membership with you kindly. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. No staff available for contacting on the event day. Please email me at [email protected] with your company name and details. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Guests are not included, so anyone entering with you will be charged US$31 per person. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. myRegus asks for Credit Card as well as DragonPass in Payment Details. Let me assure you that we most certainly do not hate our customers. Best regards, Desposit/Retainer - $700 Such companies should not exist. Thank you, We call this the "Veeto Demand" period. We find it very unfair that for this reason you post a very visible, insulting and untrue review. No customer service, no support, hang up phonecalls,, no email reaction They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Regus membership gives you access to workspace in thousands of locations around the world. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. Kind regards, This is a very unprofessional way of handling the situation as this concerns health and safety. This will surely increase the credibility of your complaint. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. Please email me at [email protected] with your company name and details. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. Let us find the workspace that`s right for you and your team. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. Trustpilot is assessing this review in accordance with our flagging process. So many people saying the same thing. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Our invoices are payable no later than on the 15th day of the month. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. We ask all our customers to add an automated payment method to their account. Dont believe them they are massive frauds. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? They only communicate via email. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. Receptionist only can communicate by email, even for the most important things for your business. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full Lorraine Brule Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. This will take you to the "End Your Amazon Prime Membership" page. Lorraine Brule Are there other similar companies to regus that are less expensive or better? My membership number is XXX-0000-11111-0000. They denied any responsibility for their system malfunction. We apologise if for any reason you didnt receive these reminders. It is just because of the nature of my job. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. Thank you, Michelle Spire We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. Nice offices and friendly people. Stay far away from Regus folks. I can see those individual prices, but can you expand on how you would join DragonPass for free? For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract.
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