Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence Fire A report from the fire service and/or police. I recognise the terms of service were available, but nobody reads those. No way to recover tickets. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. The customer service was super helpful and I got the ticket value back and it sold super quickly. I got tickets to a concert from ticketek that got cancelled of covid. The best person in the world. 2023 Trustpilot, Inc. All rights reserved. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. I haven't received my order confirmation email. I replied and asked for a direct line or email address to speak to management/no reply since. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. If there is a financial failure of any Transport provider. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App An incident number or report from the Police or relevant traffic authority. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Website doesn't work. I would and do prefer not to use their services. Attendance at business meetings and business travel. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Still waiting for my refund 6 months. Our integration means you can list tickets for resale directly from your Ticketek account. RP ENG EXTENDED - Refundable Is it cheaper to book online or through a travel agent? {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions We also ensure all reviews are published without moderation. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Buy guaranteed tickets for sold out events at a fair price. Attendance at business meetings and business travel. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. (This can normally be obtained from the transport companys website). Seven tries before I finally got my second choice of seats. This meant that I had to sit & concert was standing room only. Create an account to follow your favorite communities and start taking part in conversations. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. etc.WHERE IS THE ACCOUNTABILITY? Please also read the General Conditions of Refund. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Further details in the disclaimer. Please also read the General Conditions of Refund. Worst website and app I have ever used!!! Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. They rapidly charged my credit card, then didn't provide the tickets. Where the examination is being provided by a commercial business (not by an educational board). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Anyone can write a Trustpilot review. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Automatic Refunds Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Frequently Asked Questions for Eligible Refundable - Ticketek Australia Any translation of this document from English is for assistance and information only. Armed Forces Naval Service, Marines, Army or Air Force. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Requesting a Refund. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. In event of a Refund Application the English language version shall be the basis of settlement. You may also wish to resell your tickets if you cannot use them. I paid the additional cost in checkout for refundable tickets. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. are the business owner or registered Director, or a member of. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount There is no phone number, only an email which does not get answered. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Therefore, it's impossible to speak to an actual person. They stole my money too. is cancelled or postponed by the provider. Travel insurance and COVID-19: what you need to know. Secure Accounts Widget Refunds & Exchanges Follow New articles New articles and comments. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. ProductReview.com.au has affiliate partnerships. There is not one good review about this dodgy company. This is not an insurance policy. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Ticketek Australia Reviews | Read Customer Service Reviews of premier Where you cannot provide evidence that the person affected is within the. No reply emails or any form of communication. Almost 90 days and still waiting for my refund back. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Years ago I did a few days temping at Tiketek. I find the app difficult to navigate. Tixel is a safe ticket marketplace to trade tickets from Ticketek. On-top of that you cant call anyone to purchase ticketsTerrible. Press question mark to learn the rest of the keyboard shortcuts. Why is this company even allowed to operate?????? Download the Ticketek App & add your ticket to your wallet now. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. means the unforeseen change of the date of an examination that. (Receipt required for Doctors note refund up to 50 or equivalent). Its a disgrace. What will a Marketplace ticket look like? The following words or phrases have the meaning shown below wherever they appear in bold in this document. Please also read the General Conditions of Refund. To read more about Covid-19 please visit our dedicated page here. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Ticketek Marketplace Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Safe, Fast and Verified Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Can never get a refund on tickets and/or speak to someone within Ticketek. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. I have now been trying for a refund for 6 months. More Info. They haven't responded to my emails! Are Refundable tickets offered on Gift Voucher sales? means cancellation or significant delay of flight(s) which. Frontier Touring, Special Guests: Maisie Peters and Budjerah. You can do anything you want if you're the only game in town. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Stick to Ticketmaster. Clunky unhelpful booking site for Mary Poppins Melbourne. Ticketek Australia you're a pathetic poor excuse for a company. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. i spent 2 hours online and still didn't manage to secure tickets. Attend participate in, take part in, use, or be present at. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Scalping 18. I got tickets to a concert from ticketek that got cancelled of covid. She made time to help & sort out the transfer of tickets to this area. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Reddit and its partners use cookies and similar technologies to provide you with a better experience. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. You'd think that but I had the same shitty experience with them on this front. New comments cannot be posted and votes cannot be cast. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Ticketek Marketplace - Buy and Sell Tickets Where You are the business owner or registered Director, or a member of Your family is. Confirmation of failure or disruption of the public transport. I just resold a ticketek ticket on Tixel. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Fire A report from the fire service and/or police. There is no customer service centre you can call, just an automated voice call telling you to email. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I tried calling, emailing before the show, had I had a response we would have made the show. What to do?? Wife tested positive on 13th. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Instead I was sent the PDF email after the show. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Privacy (data erasure request) Ticketek Marketplace - Buy and Sell Tickets Sell Ticketek tickets | Tixel No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. chevron_left, Availability & type of seating will vary & is set by the venue. If could give a minus 10 score I would. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Ive forgotten my password/My password has expired. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I have been linked to your site from Ticketek.co.nz. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Poor service really. Are Refundable tickets available through Ticketek Marketplace? A copy of the travel warning from the Government Agency. They agreed I shoudl get a refund, then asked for my account details for the refund. NEVER NEVER again. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Ticketmaster Resale | ProductReview.com.au Sell tickets directly from your Ticketek Account. Ticketek - Refundable The office was just as bad as the ticket fees would have you believe. to then often have to go to their desk at the venue to follow up the issues. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Proof that the passport has been reported to and cancelled by your Government Agency. PDF Ticket & Entry Conditions If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. (This can normally be obtained from the transport companys website). A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Here are 8 tips for writing great reviews. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. I was certainly given the runaround by others who I had dealt with.
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