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Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. If so, you've come to the right place. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Our story starts with a simple universal truth: Every business is a people business. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Our people are our greatest assets at Alight Solutions because People Matter! Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Their job is to help ensure customer satisfaction. Read more Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. This program provides you with the foundation you need to lead to a path of success. You are It's why we're so driven to connect passion with purpose. Customer Care Representative Greater Toronto Area, Canada. Customer Service Representative Job Description | Indeed Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Alight Solutions San Juan is looking for real people, who are passionate about customer care. Customer Care Representative, Human Resources - Virtual This job listing has expired and the position may no longer be open for hire. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Si es as, entonces ReedGroup es para ti! Know Your Worth. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Customer Service Representative Job Description - Forbes Advisor at Alight Solutions. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Find out if you meet the requirements! Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Alight is committed to a diverse workforce and is an affirmative action employer. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Alight Solutions Easy 1-Click Apply. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) We want you to join our company with 25 years of industry experience. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. At Alight, we connect passion with purpose. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Working as a Customer Service Representative at Alight - Indeed Customer Care Representative, Human Resources, Orlando, FL at Alight READ MORE Important information: * Bilingual (English/Spanish) is a plus Training will begin for this class on Monday, May 1st * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others We reward continuous improvement and encourage you to own your own development. Location: San Juan, Puerto Rico. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We want towelcome you to learn more aboutAlight and our Customer Care team. Because transformation takes a workforce. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Find the best jobs in the US, apply in 1 click and get a job today! Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Make independent complex decisions within the scope of your authority Livelihoods Assistant at Alight Uganda - Jobweb Uganda Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Only applicants from locations above will be considered. 2023 Snagajob.com, Inc. All rights reserved. Key Duties & Responsibilities. * Demonstrate a high level of confidentiality and professionalism * Create and update employee files in database, as authorized. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. All Rights Reserved. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Visit investor site Looking for an Alight office? As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Customer Care Representative, Human Resources - Virtual - LinkedIn We are Alight Solutions. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Visit the company website to obtain information on the company and review the job description prior to your interview. Alight - Customer Care Representative This may include assisting the caller in navigating the system as well. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR.