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We spoke to Footasylum's senior leaders . Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Greater than 82% of reviewers feedback is Footasylum returns process could be better. Make sure your order is unused and in original packaging and labels. 44.99. Refunds are made to the original payment method, and products must be in their original boxes and packaging. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Still over 300 down! My son lost out on his Christmas presents as a result. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Treated myself to some new trainers and jogging bottoms in the sale! We also ensure all reviews are published without moderation. These featured collections are typically the most popular and best-selling products on the Footasylum website. Unable to get in touch with anyone from customer service to resolve issue. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Keep up the good work Terry!Thanks so much.Tanya. They sent me trainers in a damaged box. Shoved the card machine into our face. The range includes footwear, clothing and accessories for men, women and children. Anyone can write a Trustpilot review. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Companies can ask for reviews via automatic invitations. Stay ahead of the game with the latest trainers and clothing from Footasylum. In November 2022 I placed an order with FootAsylum and it never came. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. 2023 Trustpilot, Inc. All rights reserved. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Yes. First and last time I will use this company. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Thank you so much. My son lost out on his Christmas presents as a result. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Check out what 59,340 people have written so far, and share your own experience. The North Face. Ordered standard delivery, was dispatched the next day & arrived the day after. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Price was unbelievable for what I got! Accurate And Undamaged Orders. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Email never arrived so ended up going to a store on crutches to get a refund. Companies can ask for reviews via automatic invitations. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. This time, however, when I ordered, their courier choice was Yodel. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Rolling eyes, rude attitude. Which are the instant chat and the WhatsApp!! Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Here are 8 tips for writing great reviews. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Search for local Shoe Shops near you and submit reviews. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Companies can ask for reviews via automatic invitations. Email and text communication was prompt and efficient. They have sent them back to me and are refusing a refund. Claim your profile to access Trustpilots free business tools and connect with customers. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Simply follow our returns portal link below. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Leave this blank if you'd like to publish your review anonymously. We often link to other websites, but we can't be responsible for their content. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Tommy Jeans. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Thanks,Rebekah. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Ends: Tue 28 Feb 2023. We hope to see you again very soon. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Perfect from start to finish. Package allegedly dispatched on 11th December and now reported as list in transit! Reordered again Sunday afternoon, Monday morning was here. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Verification can help ensure real people write reviews about real companies. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Footasylum Discount Code: 10% off Everything. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Ordered item was faulty. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Which are the instant chat and the WhatsApp!! FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. If this was my store, they would all be sacked. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Useless. I brought some trainers and returned them just before the 28 day period which was allowed for returns. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Ordered coats for 2 of my sons in the sale. Why have i been rejected for my return as the item was faulty? Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. It goes against our guidelines to offer incentives for reviews. 124.99. Footasylum. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Shocking company - bought two items trainers and sliders order value 100.28 never received. That is great news that they arrived a day early!We hope to see you again very soon. Was told that neither was possible because I didnt return them in the original shoe box! Alternatively, enter your order number and email address into Hermes to monitor your delivery. Great to hear that the parcel arrived so quickly. Will definitely be ordering from them again. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. She got the problem sorted in minutes. The lady at the till was no better. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Footasylum. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. 10/10 will not be using footasylum again. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. I was taught to value customers, no matter what job I was in. Footasylum is a leading UK retailer of fashion streetwear and sportswear. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Ordered it on Monday and it was delivered on Tuesday. If you miss this window, youll have to go through the returns process. Email never arrived so ended up going to a store on crutches to get a refund. We use dedicated people and clever technology to safeguard our platform. It goes against our guidelines to offer incentives for reviews. I can't even point the blame at one member of staff because they were all terrible. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. And would recommend to all my friends amd family. . It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. We hope to see you shopping with us very soon. All in all, satisfied with my purchase and dealings with this shop. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Over 90 off RRP. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Footasylum. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. It's your job. Thanks. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. It goes against our guidelines to offer incentives for reviews. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Hey Karl!Thanks for taking the time to leave us a review. Great to hear that the parcel arrived so quickly. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Next time it will be JD SPORTS for my next purchase. They have scribbled size 7 on it. This will need to be done within 20-30 minutes of ordering. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. !spoke to Edge lane store about colours in crocs. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Next time it will be JD SPORTS for my next purchase. Easy! Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). The kind your customers really want. When you purchase through links on our site, we may earn an affiliate commission. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. 28 Feb. Up to 60% off at Footasylum during the half term sale. Take care!Thanks,Rebekah. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Courier. Shocking service avoid disappointment. Round and round in circles. Will definitely be ordering from them again. Bought a pair of Boss trainers at the end of November 2022. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Do you agree with Footasylum's 4-star rating? One star as there is no 0 stars. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. They were dispatched quickly and delivered within a few days to Northern Ireland. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! I have sent them back the undamaged trainers in a damaged box as I received them. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Thanks,Rebekah. Wow! Keep up the good work Terry!Thanks so much.Tanya. 10/10 will not be using footasylum again. Package allegedly dispatched on 11th December and now reported as list in transit! At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Hey Getta,Thanks for leaving us a great review. If you don't like it, leave. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Strengthen your review by uploading photos & videos. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Take care!Thanks,Rebekah. 2. Verification can help ensure real people write reviews about real companies. Here are 8 tips for writing great reviews. Ordered and paid on 10th December my daughter's Xmas present. In just a few steps, we'll have it sorted. Ordered almost 400 worth of clothes for my son on the 12th of December! Anyone can write a Trustpilot review. You will receive a verification email shortly. Thank you for signing up to . Treated myself to some new trainers and jogging bottoms in the sale! We also ensure all reviews are published without moderation. Also it was delivered to Republic of Ireland avoiding customs charges. Find out how we combat fake reviews. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. They were dispatched quickly and delivered within a few days to Northern Ireland. Greater than 37%. Replies to negative reviews in < 24 hours. Wow! Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Asked for a pair of trainerscould not even tell what the guy said. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". We had to ask him 3 times just to make sure, because he would just mumble something and walk off. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. To break them up politely to ask for helpit was like I had sowrn at them. Thank you so much. For all international returns outside of the UK, please visit our dedicated international returns page. Popular Christmas FAQ Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Can I return my online order to one of your stores. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Hey MattThanks for taking the time to leave us a review. Why have i been rejected for my return as the item was faulty? - Rebecca Jones, posted 1 year ago OL10 2TA. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. 10% off at Footasylum on first orders with this promo code. Once Footasylum has received and inspected your order, a refund will be issued. Absolutely fuming with this company. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Would not recommend. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. A simple full refund is all I wanted from the first time I was messed around!! This arrived within only two working days and all items were delivered intact and all there. Suggested companies are based on peoples browsing tendencies. Footasylum has collected 369 reviews with an average score of 1.86. . FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. All in all, satisfied with my purchase and dealings with this shop. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. 2023 Trustpilot A/S. Then I started a new chat and got Sophie who was absolutely lovely. Heres how it works. Subscribe in print, digital, or a great-value bundle. Very disappointing.Would never order from them again! We also ensure all reviews are published without moderation. Round and round in circles. Quality, style and value superb. Ordered coats for 2 of my sons in the sale. AVOID THIS COMPANY!!!! Change of mind returns accepted. Useless. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - That is great news about the fast delivery.We hope to see you again very soon. * One or more of these files was not uploaded due to an invalid file type. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Got them cheaper than any other website. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Delivery to Australia was super cheap and very very fast! Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Giving one star so I can leave this review. In real life, they are dull, boring and have no character at all. Ordered Nike trainers. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Alpyrex. We hope to see you shopping with us very soon. Great to hear that the parcel arrived so quickly. !spoke to Edge lane store about colours in crocs. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more.