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You did such an amazing job. One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. They basically allow you to target specific elements on the page for manipulation. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. retrieve all variables - record producer or RITM - from the generated } I want to display a HINT when we hover over the selected choice . Is a collection of years plural or singular? The client would like the user to be able to select an Incident Category as well as an Incident . . The post Certified Diversity Recruiters appeared first on Crossfuze. Check out my updated script above. You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Variable attributes: ref_qual_elements=category . However, Im having a hard time wrapping my mind around turning it into a callable(within another client script) or global UI Script. You can also view the icons within. Thanks for checking into it I really appreciate you taking time to look at it. I dont have anything for service portal like this currently. This editor displays the values of questions specified in the record producer. Well done. This is certainly possible, but it depends on how you are including those variable values in your email. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. Form is normal . I sourced my Business Rule from a different blog but took some inspiration from your idea to hide false checkboxes (type = 7) Here is the script of my BR: hideEmptyFields(); for (var i in current.variables) { Unchecked check box variables actually have a value of false. Preview. Other times you'll need to do a GlideRecord query to get it. Record producer simply insert a record in the selected table. Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. How would you go about changing a catalog variable label on a catalog task? Hi Mark, thanks for sharing this. Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. However, it doesnt seem to work with containers that are set to be two columns wide. Use catalog item add multiple items to cart and generate request and multiple RITMs. Give it a try and let me know how it goes. Yeah I switched to raw ampersands as an experiment and it worked fine. Its so much of a hack that its likely to break in the future so Im not even sure that youll want to use it. When code is not enclosed in a function, variables and other objects are available to all other server-side scripts. What is a record producer in Servicenow? This will sound strange but what about form sections? Ill provide an update when I figure it out and if nobody has already posted it. Looks like it works great though. Please suggest If there is any way to do this. }); Thats just using the Prototype API to go through all of the DOM nodes in the label element and adjust the inner text to be the text of your new field label. This solution is not compatible with the Service Portal. If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. Here we created a new choice with the following. If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); var scriptCode = ; Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. labelElement.style.backgroundColor = color; Keep it up. You should use the new Mobile GlideForm API to change labels instead. Labels are the pretty version of the data that drives behind it. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. Thanks for your reply. What video game is Charlie playing in Poker Face S01E07? You didn't specify the context of your script that needs the variable values. servicenow catalog variable types. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Thanks for the feedback! To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Getting the following error: In a record producer, I have created several read-only single line texts variables, these texts contain instructions to redirect users to contact somebody else depending on what they have selected in the questions, but these will not make any value to the ticket handler, so I would like to hide these specific variables from the variable editor. Populate record producer data and redirect users. gs. It is possible, and this post will show you how it can be done. Connect and share knowledge within a single location that is structured and easy to search. Thanks for closing the loop on this. Hi All! I got the same warnings when checking the syntax on the BR. // Store empty variables as string of commands I rebuilt the test cases on demo18 and everything seems to work fine. Then you can invoke the function from any form with a single line. ServiceNow Human Resource Service Delivery (HRSD), Difference Between Inbound and Outbound Web Service ServiceNow. + emptyVars[i] + "\", false);"; Only do this for a few Categories for the time being. Even though there is a record producer Script field and a producer script object to work with, nothing is built to be able to dynamically identify the record producer used. But i want to use setDisplay which is not working at all. Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. The alternative would have been to remove the dom reference and replace it with glide. Record producers Archives - ServiceNow Guru Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. If not, do you have any suggestions on how to extend this to include setting empty variables to not display on the Summarizer? This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. var emptyVars = []; You would need to add variables to your record producer and populate your new record with these. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Client scripts cannot be run from a list view. You can also view the icons within. I would love to be able to extend this sort of functionality to email notifications. Lets create a new one. It seems like this code doesnt work on the new Service Portal? We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. Thanks for your post on this!! With a client script you can target any field on the form and modify its label. Here we learn how we can leverage variables from Catalog Items or Record Producers in #Se. This was just what I was looking for, thanks for sharing. 1. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. Im trying to apply this script to change the slush bucket labels (left and right), but nothing Im doing seems to work. You have to address it for each item or variable set and continue to update and modify for each variable you add. This solution may still be preferable if youre looking to do something across the board in the instance. Great point. Now you know why I didnt include it in the examples :). An incident has been opened for you. Just recently learned about Display Business Rules. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. Keep it up. Is there a single-word adjective for "having exceptionally strong moral principles"? . This script takes the values of the 'caller_id . as a result. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. Any chance someone has already figured this out? I see from the above youre just calling out the u_comments field, but Id like to grab all of my custom fields. rev2023.3.3.43278. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! It doesnt look like this script works anymore on Berlin. Thanks Mark! Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Heres a quick example that should allow you to change the variable set text. Im just spreading the love. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. What is your opinion? Ive confirmed that its not the business rule. Why is eval being used? Triggers and actions create and populate variables. /* Only include empty variables, and exclude Label and Container variables */ Is there a way to do the same thing with a catalog item record producer for a variable?! addInfoMessage( message); //Redirect the user to the homepage. Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. For example, the Label is more user-friendly and should be used in text displayed to the user. Care to post your script here? Just wondering if anyone else has seen this? This was just what I was looking for, thanks for sharing. Not sure if its possible there actually. Servicenow Catalog Item Record Producer | Daily Catalog Nice, I wasnt aware of this. Check out the comment from Josh B. above. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. The values populated in one field can determine the values in another. Episode 16 - Upload data with an excel file and Record producer in /* Put all variable values and labels from the variable pool into an array */ Because they have a value, even unchecked check boxes will appear when using this solution. function onLoad () {. Variables have come a long way since the early days of ServiceNow. Color and styling is even more problematic in this case so its not included. Product Documentation | ServiceNow Tina, How can I get query string values in JavaScript? Seems to be something with the setDisplay function. That might just do the job.. Very helpful! In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? Its working fine in IE & Google Chrome,but not in Mozilla Firefox. That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. What if you have a label that you want to change based on the user viewing the record? I think it was just posted here. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Ill see if I can recreate the second problem Im having and submit one for that too. Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. We are noticing this in the latest version of Calgary. Variables to collect data for record producer fields. Hi All, Welcome back. Record producer will be. I havent seen or heard of this issue. As soon as you mention SNGuru theyll try to tell you its unsupportedeven though the issue has nothing to do with SNGuru :). I've updated the article. Confirmed: Berlin Hot Fix 4 fixes the problem. I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. That is bizarre i set it up on demo site 15 with the same results on what our code is. Keep it up. You can create Service Catalog record producers directly from a table record. Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). Asking for help, clarification, or responding to other answers. You can add columns to the view as you see fit. The answer is client scripting. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. Click the Continue button. Well done. It depends completely on how you use it to solve the problem at hand. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. Im not experienced in DOM and not understanding how to find this Element? Description. Thank you for taking the time to read this, I hope this can be useful in the future. The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. Alright now this should be functioning. Please help. Adding Variables from the Variable Editor into the Description - Medium Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request Can we change the section label similarly. ServiceNow Record Producer Variable Dependent Variable | Concurrency Usually if a client script isnt working you can find some clues in the browser error console so Id check there. } Youre right, its not needed at all. }. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. ServiceNow - Dependent Variables on Record Producer in Service Catalog. In fact, its been asked here before! Catalog Item and Record Producer Variable Values - WomenNow Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. I've updated the article. If its not working for non-admin users Id guess its probably a client script conflict of some sort. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. The business rule runs before the display of any record in the table (tasks in this case) and queries the sc_item_option_mtom and question_answer tables to collect any variable names for empty variables. elmt.innerHTML = label + :; Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? below is the server code function It seems like client script doesnt see variables. How to change field value font styles in ServiceNow? var v; Read on for a fairly simple solution to this problem! In Business rules can we do this? You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). ServiceNowVariable2Version: Rome VariableCatalog Item For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. I found that just about the same time I saw your post. I replaced that with setDisplay but didnt rip out the other unnecessary piece. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? Use catalog item add multiple items to cart and . The solution described in this article can now be accomplished using the . You did such an amazing job. Well done. This works just as well: Ugh. This is great. Over the [], By Crossfuze Admin|2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: Export, Order Guide, Processors, Record producers, Service catalog, UI actions|, This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances.